Frequently Asked Question
We take pride in providing visitors safe, convenient, and reliable parking. We aim to ensure every customer receives fair and reasonable service when parking at Parking in Chester.
Below, we compiled a list of frequently asked questions (FAQs) to help answer any questions.
Simply click on a question to reveal the answer! If you can’t find what you’re looking for, feel free to contact us, and our team will be happy to assist you.
General Information
Where is Parking in Chester located?
Parking in Chester is situated at Newgate Street, Chester, CH1 1DE, just a short walk from Grosvenor Shopping Centre. Its central position makes it easy to reach Chester Cathedral, Chester Train Station, popular restaurants, hotels, and key attractions.
What are the parking rates?
What payment methods do you accept?
Where are the Pay Stations located?
Do you have a ‘Pay Later’ option at ticketless car parks?
Are there options for monthly or annual parking permits?
Can I reserve a parking spot?
What if I have a season ticket and can’t find a space?
Is the car park safe and secure?
Parking Accessibility & Vehicle Types
Do you have dedicated parking for disabled drivers?
Do you have dedicated parking for parents with children?
Is there a specific parking area for motorcycles, bicycles, or scooters?
Do you have designated spots for electric vehicles?
Can I park a van, minibus, or motorhome?
Facilities & Assistance
Are there luggage trolleys available?
Are there car wash or detailing services at the parking space?
Can I get assistance if I lock my keys in the car?
Reporting Issues & Customer Support
How do I report a problem with a Pay Station?
What should I do if someone misuses a reserved parking space?
How can I contact customer support?